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　　五年前一直配合goautodial這個項目做了一點工作，后期因為其他的原因沒有繼續(xù)配合它們進一步的開發(fā)。今天，一個開發(fā)人員聯(lián)系我，我才發(fā)現(xiàn)這個開源項目目前發(fā)展的越來越強大了，集成了kammailio，集成了CRM，支持了預撥號，ISO安裝，命令行配置。基本上就是一個多渠道的完整外呼產品了。goautodial已經發(fā)布了4.0版本。用戶可以下載，接入SIPtrunk/網(wǎng)關/E1語音板卡，完全可以實現(xiàn)自動外呼的系統(tǒng)。

　　使用的技術包括：

Bootstrap 3
WebRTC
JSSIP
HTML5
JQuery
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat

　　支持的功能：

　　Call Management

Dedicated Direct Calling User Extensions
Personal Voicemail Team VoiceMail
Outbound Calls - Manual, Preview, Auto and Predictive
Inbound calls - Automated Call Distribution (ACD)
Blended calls (Inbound, Outbound)
Scheduled callbacks (Manual Auto)
3-way Conference and Call Transfers
Interactive voice response (IVR) with Campaign/Queue
Broadcast and Survey Dialing

　　Campaign Management

Multi-Lead List per Campaign
Agents Allocated Simultaneously Multiple Campaigns
Campaign Defined Scripts
Custom Caller ID - Campaign Specific
Custom Call Statuses and Call Dispositions
Dynamic Area Code Caller ID
Hotkeys for quick hangup and call dispositions
Filter Leads (Dynamically Exclude Numbers from Lists)

　　Compliance

US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance

　　Call Recording Voice Log Storage

Full Call Recordings or on-demand
Option to Store Call Recordings on your own FTP server

　　Lead Management

Upload and download of customer lists
Leads Filtering
Leads Recycle
Internal DNC and Blacklist
Leads Timezone Restrictions

　　Supervisor Management

Real-time Dashboard
Listen-in, Barge-in Whisper
Force Log-out
Reports and Analytics

　　Team Management

Multi-Group, Multi-Campaign Assignments
Skill-Rating based Agent priority routing
Support Remote and Mobile Workers

　　安裝截圖：

　　下載鏈接：https://goautodial.org/projects/goautodialce

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開源自動外呼系統(tǒng)-goautodial越來越厲害了