Table of contents Executive Summary.........................1 Customers Expect an Effortless Experience.......................2 Agents Lack the Tools to Deliver an Effortless Experience................3 The Solution: An Omnichannel Desktop...................................................3 The Many Challenges of Managing a Contact Center.........5 Business Benefits of an Omnichannel Desktop.....................6 In Summary..........................................7 圖例
一個全渠道桌面提供了直觀的用戶界面，座席省去了應用程序之間切換 
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